Brief Description

Business Process: 4.2.2.9 Manage Billing Inquires

Process Type: Sub-Process

Parent Process: 4.2.2 Manage Bill

Sibling Processes:

•	4.2.2.1 Update Billing Information

•	4.2.2.2 Manage Meter Charges

•	4.2.2.3 Manage Item Charges

•	4.2.2.4 Manage External and Miscellaneous Charges

•	4.2.2.5 Manage Loan Charges

•	4.2.2.6 Manage Deposit Charges

•	4.2.2.8 Manage Billing Disputes

•	4.2.2.10a Manage Budget Billing

•	4.2.2.10b Manage Monitored and Un-Monitored Non-Billed Budget Billing

•	4.2.2.12 Manage Payment Arrangement Charges

•	4.2.2.14 Manage Off Cycle Bill for External and Miscellaneous Charges

A customer requesting a copy of a bill is part of customer service and typical business practice. Current document describes the business process and procedure that takes place when Customer or any other person request re-print existing bill or provide additional copy of it. There are different options for Customers and CSR or Authorized Users to view the Customer bills and receive a copy of it.